Shipping policy
Marcaug Shipping Policy
At Marcaug, we strive to provide fast, reliable, and affordable shipping for our customers. Please read our shipping policy for details on how we handle your orders.
1. Processing Time
- Order Processing: All orders are processed within 1–3 business days from the time they are placed. Orders are only processed and shipped on business days (Monday to Friday, excluding holidays).
- You will receive an email notification with tracking information once your order has shipped.
2. Shipping Methods & Rates
- We offer a variety of shipping methods depending on your location. Shipping fees will be calculated at checkout based on your shipping address and the size/weight of your order.
- Available shipping methods may include:
- Standard Shipping (5–7 business days)
- Expedited Shipping (2–3 business days)
- Express Shipping (Next-day delivery, depending on your location)
- Shipping rates are subject to change based on location and time of order. You will see the applicable rates during checkout before completing your purchase.
3. Order Tracking
- Once your order has shipped, you will receive a confirmation email containing a tracking number.
- You can use this tracking number to check the status of your order via our shipping carrier’s website.
4. Shipping Delays
- While we strive to ensure timely delivery, some shipping delays may occur due to unforeseen circumstances, such as weather conditions, customs delays, or other logistical challenges.
- If you experience any delays, please reach out to our customer support team at [marcaug.in@gmail.com], and we will assist you in tracking your order.
5. Lost or Damaged Shipments
- If your package is lost, damaged, or appears to have been tampered with, please contact our customer support team immediately. We will work with the carrier to resolve the issue.
- Please retain all packaging materials, as they may be required for investigation.
6. Incorrect or Incomplete Shipping Information
- Please ensure your shipping address is correct and complete before placing your order. Marcaug is not responsible for delays or non-delivery due to incorrect or incomplete address information.
- If you notice an error in your shipping address after placing your order, please contact us immediately, and we will do our best to assist in correcting it.
7. Free Shipping
- We offer free standard shipping on all orders within the country
If you have any questions or concerns regarding shipping, feel free to contact us at marcaug.in@gmail.com