Refund policy

At Marcaug, we strive to provide our customers with high-quality clothing and a seamless shopping experience. Please read our return and refund policy below to understand how we handle returns and exchanges.

1. Exchange Policy (Defective Products Only):

• Eligibility: We accept exchanges only for defective or damaged products. If your item arrives with a manufacturing defect or has been damaged during shipping, please contact us within 7 days of receiving the product. In case purchase made during a sale or discount running on website no return or exchange will be entertained.

• How to Initiate an Exchange:

  • Email us at [marcaug.in@gmail.com] with your order number and a clear photo of the defective product.
  • Once verified, we will provide you with a return label at no cost.
    
    

• Exchange Process: After we receive the defective item, we will send you a replacement item at no additional charge. If the specific item is out of stock, we will offer you a similar product or issue a store credit for the equivalent value.

2. Non-Defective Items:

• We do not accept returns or exchanges for items that are not defective, such as change of mind, size issues, or style preferences. Please double-check your size and order before confirming your purchase.

3. Refunds:

• Refunds will only be issued in the case that we are unable to provide a replacement product. Refunds will be processed to the original payment method used at checkout.

4. Shipping Fees:

• Any shipping fees incurred for returning defective items will be covered by Marcaug. However, customers are responsible for any shipping charges associated with returns that are not due to defects.